OUR COMMITMENT TO YOU

Our instructors will:

• Recommend the most appropriate training methods and aids to help you study for your theory and hazard perception test.

• Design a course of lessons to suit your specific driving and learning needs from your first lesson all the way through to your practical test. Our instructors will also recommend, where appropriate, advanced courses to help you gain experience in motorway driving, extreme weather conditions and Pass Plus.

• Give you relevant feedback during your lesson and record your development in your Student Track Record at the end of each lesson.

• Monitor your progress and recommend the appropriate time to book your mock practical test and apply for your practical driving test. If required, they will advise whether it should be subsequently rescheduled.

• Provide training on a one-to-one basis with no other learner in the car.

• Honour the full time booked for each lesson, which will include an introduction to the lesson, practical training and a debrief on completion.

• Conduct themselves in a professional manner. They reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety. They will not discriminate against any learner and will always abide by the law.

• Have the highest standards of personal conduct during the lesson, which will include:

• Being courteous and considerate to you at all times;

• Avoiding physical contact except in an emergency situation;

• Not smoking during your lessons;

• Restricting mobile phone use to emergencies unless directly for your benefit.

• Provide a presentable, modern and properly maintained MAS Motoring branded car fitted with dual controls for each lesson.

• Always aim to be on time at the agreed location and be available for the full duration of the lesson booked, subject to any unforeseen circumstances beyond their reasonable control.

• Do their very best to give you at least two working days' notice (excluding weekends and bank holidays) should a lesson need to be rescheduled due to unforeseen circumstances.

• Respond professionally to any concerns that you may have and try to resolve them to your satisfaction.

 YOUR COMMITMENT TO US 

• It is your responsibility to make sure you have the correct licence to drive under the tuition of your instructor.

• You must be at least 17 years old in the UK to take driving lessons in a motor vehicle (unless you are disabled, in which case you must be at least 16 years of age).

• You must hold a valid provisional licence which you will be required to present on your first lesson

• (Both photo card and counterpart).

• You are required to pay for each lesson in advance. We accept payment by most major credit or debit cards, cash or cheque. Please see price page for details.

• Your instructor has the facility to book tests on your behalf. You can also book tests using the link to the Driving Standards Agency website in the student info section. If you decide to manage your own practical test booking, it is your responsibility to confirm that your instructor is available for the date and time required.

• You must give your instructor at least two working days notice (excluding weekends and bank holidays) if you wish to cancel a lesson, otherwise you will still be liable for the payment of that particular lesson.

• Please be aware that none of the instructors are physically employed by MAS Motoring. They are all self-employed and operate under the name and advertising of MAS Motoring.

• If you undertake on-road training with your instructor, this agreement is between you and your instructor. No contractual liability exists between you and MAS Motoring.

• Most on-road lessons are scheduled to last for two hours but it is down to the discretion of the individual instructor as to whether they will provide one hour lessons. Exceptions include Pass Plus which may require longer sessions.

• The cost per lesson is down to the discretion of your instructor, although a lesson price guide is available on this website.

• If you are taking on-road lessons, your instructor, if unavailable, has the right to provide an alternative instructor for some, if not of all your practical driving tuition.

• If your instructor cannot arrange for another instructor to take your lesson, or in the case of mechanical breakdown of the vehicle you have been learning in, or for any other reason, your instructor reserves the right to rearrange your lesson to a time both suited to you and your instructor.

Other Information

Your instructor will carry all appropriate motor insurance and public liability insurance so as to cover you as the learner in the event of an accident. This applies whether you are accompanied by your instructor, another ADI or Driving Standards Agency Examiner.

We do not guarantee to provide, or procure the provision of services if we are prevented from doing so in circumstances beyond our reasonable control. For example: Acts of God and severe weather conditions.

When you provide us with information about another person, you are confirming that they have authorised you to provide such information to act on their behalf.

To contact us in writing, please address any correspondence to P O Box 2123, Seaford. East Sussex. BN25 9AX